Policies and Procedures
Business Operations
- Customer Service: Provide guidelines for staff on how to interact with customers, handle complaints, and manage difficult situations.
Health and Safety
- Sanitation and Hygiene: Detail the cleaning protocols for equipment, workstations, and common areas. Include guidelines on handwashing and use of personal protective equipment (PPE).
- Allergies and Reactions: Procedures for assessing clients for allergies, managing adverse reactions, and maintaining records of client allergies.
- Product Safety: Guidelines for storing and handling skincare products to prevent contamination or degradation.
Client Policies
- Privacy and Confidentiality: How client information will be protected and the procedures for handling sensitive information.
Financial Policies
- Payment Methods: Accepted forms of payment, payment processing procedures, and handling of refunds or disputes.
- Pricing Structure: Clear and transparent pricing for products, including any promotions or discounts.
Compliance and Legal
- Regulatory Compliance: Adhere to local, state, and federal regulations governing the skincare industry, including health and safety standards.
Marketing and Communications
- Advertising Policies: Ensure all marketing materials are truthful, non-misleading, and comply with advertising standards.
- Social Media: Guidelines use for social media is at a professional capacity, including confidentiality and appropriate content.
- Client Feedback: Methods for collecting and responding to client feedback to improve services.
Environmental Policies
- Sustainability Practices: Implement eco-friendly practices, such as reducing waste, recycling, and using sustainable products.
- Energy and Water Conservation: Guidelines for conserving resources within the business operations.