Frequently Asked Questions
Products
Q: Do you sell skincare products?
A: Yes, we offer a variety of professional skincare products for purchase online. Visit our Home Page for more details.
Q: Can I return a product if it doesn’t work for me?
A: We can't accept returns on unopened personal care products. Unfortunately, we cannot accept returns on used products.
Health and Safety
Q: What hygiene practices do you follow?
A: We adhere to strict hygiene protocols, including sanitizing equipment and workstations before making products, using disposable tools when possible, and wearing PPE.
Q: What should I do if I have an adverse reaction to a treatment or product?
A: Contact us immediately if you experience any adverse reactions. We will provide guidance and assistance to address the issue. In addition to discontinuing the use of the product.
Payments and Policies
Q: What payment methods do you accept?
A: We accept American Express, Apple Pay, Diner's Club, Discover, Meta Pay, GooglePay, Mastercard, Paypal, Shop, Vimeo, Visa. Payment is required at the time of purchase.
Q: Do you offer gift certificates?
A: No, we don't offer gift certificates in various denominations.
Q: Do you have a loyalty or rewards program?
A: No, we don't offer a loyalty program for our regular clients.
Other Questions
Q: How can I contact you if I have more questions?
A: You can reach us by email at support@milkofmoisture.com, or through our website’s contact form.